This position provides support within the facilities department to oversee all duties performed by housekeeping staff, identifying and reporting cases of tardiness, and monitoring & ordering cleaning supplies. The housekeeping supervisor should inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies.

To be successful as a housekeeping supervisor, you should be able to develop and implement strategies to improve the functioning of the housekeeping department. Ultimately, an exceptional housekeeping supervisor should have excellent management skills and be able to ensure that housekeeping operations run efficiently.

Main Tasks

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.

• Scheduling staff shifts and organizing replacements as required.

• Investigating and addressing complaints regarding poor housekeeping service.

• Providing training to the housekeeping staff.

• Regularly taking inventory of cleaning supplies and ordering stock as needed.

• Issuing cleaning supplies and equipment to housekeeping staff as needed.

• Screening housekeeping applicants and recommending transfers and dismissals.

• Performing various cleaning duties in instances of staff shortages.

Position Key Accountabilities

• Safety: Responsible to avoid environmental impacts, accidents and risks to the company, the business and colleagues

• Quality: All cleaning activities meet company policies, regulations, compliance and quality requirements

• Delivery: Achieving continuous improvements in performance

• Cost: Identification of improvements in efficiencies

• People: Continuous improvement, Lean, 5S and First Time Right are an integral part of the daily operation, business practice and behaviour

• 5S: Ensure that all 5S Standards are adhered with at all times in his/her area of responsibility

Position Key Requirements and Competencies

• Proven housekeeping or hospitality experience.

• Working knowledge of housekeeping.

• The ability to multitask.

• The ability to stand for extended periods of time.

• Excellent organizational and time management skills.

• Exceptional customer service skills.

• Effective communication skills.

Languages

• English